Paper
The Usability of Israel’s Government Websites
- Authors:
- Bouhnik Dan; Giat Yahel; Gilkis Nitzan
- Abstract
- E-Government is continuously developing in Israel, which has recently launched the 'GovX' project with the goal of improving the E-Government infrastructures. In this study, we evaluate the usability of twenty-four Israeli government ministry websites using thirty-seven usability variables, which are grouped into six dimensions: Online Services; User-Help; Navigation; Legitimacy; Information Architecture and Accessibility Accommodations. We identify three groups of deficiencies: Absence of adequate online services, deficiencies that limit equal access to the government and errors in information design. We find that the new 'GovX' infrastructure does not adequately solve these deficiencies.
- Keywords
- E-Government; Israel; Usability; Government Websites
- StartPage
- 188
- EndPage
- 198
- Doi