Paper
Demystifying ICT-Enabled Services in Local Authorities in Kenya: What is the Foundation for Online Transaction Service System?
- Authors:
- Dennis M. Ochieng; David M. Gichoya
- Abstract
- Success in scaling e-service hierarchy in local authorities from Informational and Interactive systems to Online Transactional Service Systems (OTSS) is hinged on addressing a number of important thematic concerns. It is a foregone conclusion that ICT-enabled service delivery platform offers a landscape of opportunities for improved efficiency and effectiveness in the management and operations of Kenyan local authorities. Therefore, a careful analysis of the underlying themes governing their development and adoption cannot be gained. Basing on a case study of Municipal Council of Eldoret (MCE), this paper presents a thematic analysis of data arising from this study.
- Keywords
- ICT-enabled Services; Online Transaction Service System; E-service; E-government
- StartPage
- 586
- EndPage
- 594
- Doi