Paper
Building Intelligent Organizations——Why Executives should Revisit their Management Systems
- Authors:
- Germaine Watts; John J. Paciga; Robert Whitcher
- Abstract
- Management systems in engineering organizations typically focus on processes to control core work and meet quality standards. Recent emphasis on integrated management systems has largely maintained this approach, without creating new strategies for aligning key human system aspects of the organization. Senior executives who approach management system integration from a broader perspective that treats the human system as the “new technology” are more likely to develop resilient, sustainable organizations. This approach focuses on integrating the human system, management system processes, and technological systems in the specific context under which the organization operates. Current standards related to management systems do not adequately facilitate such integration. Successful systems are designed from the perspective of the work the organization needs to accomplish to achieve desired outcomes rather than from standards alone. The capacity to develop intelligent organizational systems depends on understanding key attributes, including stage of evolution of the organization, organizations as creative chains, and organizational diversity and capacity at different levels of the organization. Understanding and mitigating risks associated with common propensities within technical and engineering organizations enables the development of more adaptable, resilient organizations.
- Keywords
- Management; Integrated Management Systems; Intelligent Organizations; Human System; Organizational Evolution; Continual Improvement
- StartPage
- 1
- EndPage
- 10
- Doi