Paper
E-Government Initiative in Pakistan: Implementation of E-Billing Program for Utility Organizations
- Authors:
- Javed Iqbal
- Abstract
- This paper is concerned with an e-billing initiative undertaken in NADRA. Traditional e-billing allows consumer to pay utility bills through the Internet. Since the Internet penetration in Pakistan is low which does not allow utility companies to collect their bills through the net. Therefore, NADRA designed a different strategy to address the issue. The company appointed franchisees who own Internet connection at commercial outlets; open an account with NADRA and prepay some money. The franchisees collect bills from consumers and charge commission at their outlets spread all over the country. NADRA deducts billing amount from each franchisee out of its prepaid deposit of each transaction. The information is sent to utility companies that a particular bill has been collected. The initiative is a success within the socio-technical environment of the country.
- Keywords
- E-billing; E-commerce; E-government; the Internet; E-service Marketing
- StartPage
- 199
- EndPage
- 202
- Doi