Paper
Logistics Service Quality Evaluation
- Authors:
- Zhang Chaohe
- Abstract
- Based on the B2C logistics environment, integrated customer perceived quality with the quality of logistics operations refer to NDSERV, a logistics service quality evaluation system has been established. A comprehensive analysis and evaluation have been done with regard to 4 aspects of enterprises, the qualified process quality, software process quality, potential quality, and result quality. A service quality evaluation has been done refer to Sifang logistics companies in Shanxi, several suggestions have been give been based on evaluation results.
- Keywords
- logistics service quality; customer perception of quality; operational quality
- StartPage
- 16
- EndPage
- 21
- Doi