Paper
Quality Diagnosis in Complex Processes with Quality Function Deployment
- Authors:
- Debao Zhuo
- Abstract
- The reasons influencing process quality are usually complexity. As the indetermination of roles between problem and cause, and their complex nonlinear relationship, many difficulties is appear for us to diagnose process quality and to determine relevant improvement measures. For Present researches in quality diagnosis, the basis is statistical control chart. The cause by diagnosis is direct. The underlying causes are not diagnosed on organization's system –level. And many of existing researches are based on deep knowledge. In practice, the staffs in a corporate are difficult to use it in practical. The paper employs partly the method of Quality Function Deployment (QFD) to treat with correlativity between issue and process, process and systemic factor, systemic factor and particular causation. Through the transformation of correlation matrix layer upon layer, the particular causation influencing output quality will be diagnosed and key measure will be determined subsequently. The research not only find cause from the system-level of an organization, but also easy to understand and apply. Case studies show the method is effectual. It is helpful for decision-making in quality improvement.
- Keywords
- Complicated processes; quality management; diagnosis; quality functional deployment; process improvement
- StartPage
- 1
- EndPage
- 7
- Doi