Paper
How to Accurately Use QFD?
- Authors:
- Te-King Chien; Chung-Jen Shih; I-Ting Lin
- Abstract
- Quality Function Deployment (QFD) can be applied and analysed to different demands of user; it had been unshakable for 35 years and widely cited by the academic communities and practitioners. When the purpose, application scope and methodology of consideration are varied, it must cause confusion, misuse and affect the benefit of decision-making. To effectively address the issue, this study uses qualitative interview, PDCA management cycle and Analytic Hierarchy Process to present a complete application model of QFD allowing users to accurately and efficiently master QFD. The achievement of this study is not only easy to understand, but also allows users to easily grasp the core meaning. Furthermore, it specifically presents directions as guidelines promoting to each department. Thus, enterprises can use this to decrease the risk of failure due to misuse of QFD and also enhance the benefit and quality of decision-making.
- Keywords
- Quality Function Deployment; Qualitative Interview; PDCA Management Cycle; Analytic Hierarchy Process
- StartPage
- 34
- EndPage
- 45
- Doi