Volume 3 Issue 2

Authors: Rashad Rashad Yazdanifard; Wen Wen Shien Lim

Abstract: Every organisms and non-organisms are evolving and improving to become better. Hence, they make changes. In order to catch up with the trend of marketplace, organizations have to take the initiative to change. Organizational change is important to lead the organizations to success. This article is going to talk about the perspectives, theories, models and approaches of organizational change. Different type of changes that should be known during the process of organizational such as technology change, structural change, task change and people change will be discussed as well. Some examples are provided. Then, we will explore the factors such as leadership, resistance to change and commitment to change that lead to the success and failure of organization change.

Keywords: Organizational Change; Perspectives; Models; Theories; Approaches; Types Of Change; Factors


Authors: Te-King Chien; Chung-Jen Shih; I-Ting Lin

Abstract: Quality Function Deployment (QFD) can be applied and analysed to different demands of user; it had been unshakable for 35 years and widely cited by the academic communities and practitioners. When the purpose, application scope and methodology of consideration are varied, it must cause confusion, misuse and affect the benefit of decision-making. To effectively address the issue, this study uses qualitative interview, PDCA management cycle and Analytic Hierarchy Process to present a complete application model of QFD allowing users to accurately and efficiently master QFD. The achievement of this study is not only easy to understand, but also allows users to easily grasp the core meaning. Furthermore, it specifically presents directions as guidelines promoting to each department. Thus, enterprises can use this to decrease the risk of failure due to misuse of QFD and also enhance the benefit and quality of decision-making.

Keywords: Quality Function Deployment; Qualitative Interview; PDCA Management Cycle; Analytic Hierarchy Process