Volume 2 Issue 3

Authors: Fathima Azra Rishafy; Whee Yen Wong; Chan Wai Lee

Abstract: Quality Management, with its widespread global acknowledgement is becoming a necessity in the IT sector today. With the availability of a multitude of initiatives that can yield continuous improvement in organizational performance, an increasing number of companies are seeking to increase competitive advantage via improved management of quality. Despite its prevalent practice, most quality initiatives end at a standstill or take too long in implementation and thus fail. This paper serves to establish the possible resistance factors to the successful implementation of such initiatives as the International Organization for Standardization (ISO 9000) standard, Capability Maturity Model (CMM), Integrated Capability Maturity Model (CMM-I), Information Technology Infrastructure Library (ITIL) and Six Sigma in the IT sector in Malaysia and how to overcome these barriers.

Keywords: Information Technology; Malaysia; Quality Management; Resistance Factors


Authors: Nasrin R. Khalili; Ying Zhang

Abstract: Most human activities including those associated with the production processes, transportation, and disposal services require use of energy. Accordingly, every product or service that humans consume directly or indirectly creates either CO2 or other greenhouse gas (GHG) emissions that is commonly defined as “carbon footprints”. The need and the urgency for designing voluntary and regulatory programs that can assist organizations with managing their carbon footprints have been proposed and approached to for decades. The implementation of such programs, however, has become even more evident and critical today as we are experiencing the change in the pattern of the local, regional, and global climate and resulting economic, environmental and social risks those impose. This paper reviews voluntary and regulatory carbon management programs, presents the results obtained from analysing a set of successful carbon management strategies while highlighting their commonalities and critical components, and proposes a proactive, step-by-step approach to manage organizations’ carbon footprints. This is an attempt to assist organizations with designing strategies that could assist them with both discovering the opportunities and managing the risks climate change poses.

Keywords: Carbon Management; Climate change ; Clean Air Act Regulations; GHG Management; Corporate Strategy


Authors: Hsiao-Ming Chang; Fei-Hsuan Liao

Abstract: Taiwan enters the leisure society, and optimistically, many traditional farms are transformed into a leisure farm. However, a number of farms lack business philosophy and therefore, struggle in the severe competition in the industry. In this study, since the researchers have been involved in the leisure farm management counseling practical experience, they make an effort to sum leisure farm development model, with reference to tourism planning concepts and theories (tourist area cycle of evolution, tourism impact, social exchange theory, and resource based and key success factors). According to the model of operation process works, leisure farms can participate in tourism development together with local residents, integrate other local sightseeing source on the basis of its own resources, and develop each product positioning. Finally, the process of various leisure farm competition and cooperation is able to promote the development of the local economy.

Keywords: Tourism Planning; Leisure Farm; Tourist Area Cycle; Development Model; Impact


Authors: Kazuhiro ESAKI

Abstract: A customer satisfaction for product quality has a big influence on the sales of the product. For the purpose of improvement of the customer satisfaction for system product, the method of quantitative quality requirement and evaluation based on the ISO/IEC9126 quality model that includes six quality characteristics is widely recognized. In the previous study we have introduced the requirements definition method for the quality of system product based on the system quality model defined in ISO/IEC9126 and proposed the effectiveness of it statistically. In the current study, the relationship between inherent attributes of the product and quantitative result of a measured value of customer satisfaction from the view point of six quality characteristics has been confirmed statistically. The current study performed a trial to clarify the relationship between the inherent attributes of system products and quantitative result of customer satisfaction obtained from the view point of six quality characteristics by the quality model of ISO/IEC9126.In addition, the current study performed the development of the prediction model forest imitating the customer satisfaction by each six quality characteristics for the system product by using inherent attributes of the product.Based on the proposed prediction models, this paper presented the result of investigation of the verified prediction model and possibility of improvement of the customer satisfaction of a system product.

Keywords: Customer Satisfaction; Quality Model; Inherent Attribute; Improvement Process; Prediction Model


Authors: Yoshiaki Shimizu; Tatsuhiko Sakaguchi; Syota Tsuchiya

Abstract: Under agile and global manufacturing environment, importance of logistics as a core of supply chain management has been acknowledged increasingly. In this study, we provide a practical hybrid method for a hierarchical logistic network optimization belonging to a tactical level. Since the problem is composed of different kinds of NP-hard combinatorial optimization problems, its rigid solution is almost impossible for real world problems. Hence, to cope with the problem in practice, we have developed a three-level method in terms of the modified insertion method for VRP with time windows. It is deployed based on Ton-Kilo (bilinear of load (ton) and distance (km)) evaluation instead of the conventional Kilo base (distance only). It also includes a new mechanism that enables us to engage in multi-objective analysis between economy and quality of delivery. Validity of the developed method is examined through numerical experiments.

Keywords: Logistics Optimization; Vehicle Routing Problem; Time Windows; Hybrid Method; Insertion Method


Authors: Aries Susanty; Diana Puspitasari; Dyah Ika Rinawati; Tenny Tenny Monika

Abstract: This study aims to identify the most suitable alternative in the application of Cleaner Production (CP) based on the cost and benefit impact by presenting the result of survey-type research of two Small Medium Enterprise (SMEs) Batik; one located in the Pekalongan and the other located in Solo. The result of the study indicated that recycle wet wax which has been collected from the process of wax removing is the first priority. The second priority is reuse waste water from flushing process as long as two days. The third priority is reuse waste water from the dyeing process. The fourth priority is reuse waste water from washing process as long as two days. The fifth process reuses a droplet wax and the last priority is reuse waste water from wax removing process as long as three days.

Keywords: Cleaner Production; Recycle; Reuse; Reduce; SMEs Batik