Volume 4 Issue 1

Authors: Maya Lincoln; Avi Wasser; Reuven Karni

Abstract: BPM identifies, comprehends and manages business processes both within and across organizational units. This requires understanding of the totality and interrelationships of an enterprise process suite – a complex undertaking, given a number of processes involved. We suggest a method for supporting the management of a business process suite from action- and object-based perspectives. We abstract the action verb and the object noun from each process descriptor, and perform a frequency analysis. Through a Pareto approach, those common to a large number of processes are identified. Semantic analysis of significant actions provides three directions for BPM support: locating actions in the planning, execution and control domains; identifying common procedures to be implemented; and ascertaining where operational coordination and consistency is required between organizational units. The corresponding analysis of significant nouns provides further directions: locating objects in the origination, modification, authorization, retrieval and transfer stages; and ascertaining and coordinating object flows between organizational functions.

Keywords: Business Process Management; Business Action Analysis; Business Object Analysis; Process Content Analysis; Pareto Analysis


Authors: Kevin Curran; Nigel Mc Kelvey; David Hession

Abstract: Advances in processor technology have created myriads of related problems for system designers, chief amongst which is the need to improve on the latency between storage, memory and the processor itself. Significant data transfer rates between the processor, L1 cache, L2 cache and main memory are possible but it is at this point that the scenario changes and it is this problem which must be addressed in the years to come if the gains made in processor technology are to be further translated into overall system performance improvements. Storage Class Memory (SCM) offers just the bridge needed to get over the ever widening gap between CPU processing speeds, the need to move large blocks of data quickly and the read/write speeds offered by traditional disk reliant systems. In terms of their predicted cost, speed, retentive abilities(data persistence) and power requirements, the technologies that can be classed as SCM are the most likely candidates to keep Moore’s Law true well into the next decade and beyond. This paper provides an overview of SCM and its role in the ‘greening’ of data centres around the world. The makeup of data centres with their vast banks of HDD’s all-consuming power whether idle or in use is not a sustainable model as the world faces into a future of increasing energy costs and decreasing supply of traditional fuel sources.

Keywords: Storage Class Memory (SCM); Data Storage; Memory; Solid State Devices


Authors: Ali Asghar Anvary Rostamy; Davood Khosroanjom; Ali Niknafs; Abolghasem Rajabi; Amin Anvary Rostamy

Abstract: Nowadays, providing high quality customer services is a critical strategy of almost all leading and excellent organizations and this quality is increasingly associated with organizational IT capabilities. In competitive environment, organizations pay increasing attention to IT application for enhancing their business performance. This article is to present results of the application of Fuzzy Hierarchal Analysis Process (FAHP) to the evaluation of the effects of IT capabilities on the quality of customer service process in Iranian insurance companies. Lack of literature regarding IT impacts on customer service process and existing ambiguity in human judgments motivated the authors to use FAHP. The objective of this paper is to apply FAHP for IT impact analysis on customer service process and demonstrate practical application in insurance companies. Identifying these impacts aids managers to make appropriate decisions on how to use resources in customer service and enhancing organizational market position with regard to competitors. The results indicate that IT human resource, IT business experience and shared tacit knowledge are important organizational motives toward competitive advantage in Iranian insurance companies.

Keywords: IT Capabilities; IT Human Resource; IT Business Experience; Fuzzy Analytical Hierarchal Process; Iranian Insurance Company


Authors: Po-Hsien Lin; Ming-Shean Wang; Rungtai Lin; Mo-Li Yeh

Abstract: Following the global trends of aesthetic economy, the added design value and added digital value models employed in the creative industry have evolved rapidly. This enhances the connotations and value of the overall creative design industry. The traditional hair color design industry is also actively committed to the breakthroughs and creative performance. Therefore, based on a model that integrates paintings, added design value, and added industry value, this study developed an industrial model for hair color transformational designs based on paintings. To visually demonstrate the feasibility of using paintings in modern hair color designs, this study also established an art–to–e-business model using the development strategies for transforming art into creative design, methods of applying information regarding paintings (selecting target feature selection, analyzing painting connotation, assessing cultural needs, and establishing digital information), creative design transformation procedure (e.g., abstract conceptualization, concept visualization, visual concretization, and concrete 3-dimensionalization), and a case implementation of art-based creative transformational design. The model developed in this study can contribute to sustaining art and culture and achieving the artistic design and lifestyle art goals of the creative design industry.

Keywords: Painting; Transformation; Hair Color Design; Creative Industry


Authors: Yongwu Zhou; Shiping Zhou; Haijuan Wang; Shuiping Zhou; Men Yuying; Bitao Peng

Abstract: In the information age, service products will be sold through online advance booking systems, and the reservations will be canceled by the end of pre-sale period. Therefore, in order to maximize the revenue, firms will adjust the selling price of service products dynamically. Taking into account both initial order quantity and dynamic pricing, this paper investigates three questions 1) n, the number of price adjustments in the pre-sale period, 2) pi, the selling price which is set during time [Ti-1, Ti], 3) Q, the initial ordering quantity of the service product. A mathematical model is developed to find the optimal order quantity, and a solution algorithm is proposed to determine the optimal dynamic pricing strategy. The numerical example shows the effectiveness of the model and the algorithm, and the superiority of dynamic pricing strategy compared with the static strategy. Additionally, the influence of other parameters on the optimal policies is analyzed when the times of price adjustment times are known. The innovation of this paper is to study the optimal number of dynamic pricing of service products under an online advance booking system.

Keywords: Service Products; Dynamic Pricing; Order Polices; Reservation